Please log into your session at the time of your scheduled slot. Our director may be wrapping up another recording before yours. If you have waited about 3-4 minutes after you were scheduled to begin, please email or call the Producer.

Please email or call the Producer as soon as possible.

A copy of the return label is inside your box. If you cannot locate the pre-paid return label, please email the Producer and a digital copy can be sent via email.

We recommend checking your box as soon as it arrives to ensure everything is accounted for. If you have not received all your equipment, please reach out to the Producer and we can ensure a replacement item is shipped to you before your recording session. If you lose a piece of equipment following your session, please let us know via email and include a note when you return the equipment.

If you have a personal shipping box that you can repurpose to send the equipment back, please do! If you do not, we can send you an empty box.

Please email the Producer and we can accommodate this request.

Following your recording session, please return the camera equipment using the original box. We ask that you send your equipment back within 24-48 hours following your recording session.

A return label is included inside your box. If you lose your return label, please contact us for a replacement.